Frequently-Asked-Questions

The Basics


Pricing


Closeting


Shipping and Returns


Try Then Buy


Pre-Payment Authorization


Cleaning


Referral and Affiliate Programs


Free Trials


Etcetera


The Basics

How does the Gwynnie Bee system work? Get started by reading How It Works page.

What is the difference between a guest, a member and a subscriber? A guest of Gwynnie Bee can view and browse our site to become familiar with our service. A Gwynnie Bee member is someone who has subscribed and is either on a 30 day free trial or is currently a paying member.

What happens if I want to keep something for a while? Is there a due date for my garments? How long can I keep it? While you are a member of Gwynnie Bee, you are welcome to keep any item as long as you want.

What if I want to buy something I found through Gwynnie Bee? Please refer to the Try Then Buy section.

How do I exchange pieces? Simply put the items you want to return to Gwynnie Bee into the poly bags provided. Drop them off at any of the 180,000 USPS blue collection boxes or take them to one of the USPS approved service providers.

How frequently can I switch out items? As frequently as you'd like! Whenever you are ready to send items back, simply go into your closet and click on the little black and yellow truck and let us know which pieces you are sending back, and when. As long as you are at your closet minimum, this will trigger your next shipment.

Am I wearing clothes that other people have worn? Technically, yes, since Gwynnie Bee's pieces are shared among our members. However, we are meticulous with our collection. We keep all of the garments we offer in top shape, putting each one through a thorough cleaning and 3 rounds of inspection. Each package is also hand-packed, so we can be sure the clothing you choose reaches you in Gwynnie Bee-approved condition: ready to wear and looking fabulous!

Is this for plus-size women only? At this time and for the immediate future, Gwynnie Bee only offers garments in sizes 10 and up. Since our company's goal is to help women feel empowered and beautiful everyday, Gwynnie Bee will explore and might add to its range of sizes in the future.

Pricing

How much does it cost? For all the details, please take a look at our pricing page.

What's included each month?

  • Access to Gwynnie's entire catalogue, with various sizes and colors from 50 different brands (and growing!)
  • A personal virtual closet, to manage and prioritize the pieces you want to try
  • Your choices delivered to your door
  • No due dates: wear your Gwynnie Bee pieces anywhere you want, as many times as you want, for as long as you want
  • Free shipping and returns

How am I billed? Your credit card will be billed automatically on a monthly basis. The date will be consistent with the day of the month you first become a Gwynnie Bee member.

My Credit Card was declined, but I have enough balance to cover the charges - why? If your card is a pre-paid debit card or a gift card we can not accept these type of credit card for a recurring service. We do accept standard MasterCard, Visa, Discover and American Express Credit cards.

Where is the lock icon on your billing page? Is your billing secure? Rest assured that we take security seriously and that your information is safe when as you subscribe for our service. Today we use Braintree, a third party vendor, to handle our payment processing and the transmission of data does indeed happen in a secure way. You do not see the typically browser level security signs (https://, lock) because we are not storing the data on our site. On the bottom of the credit card entry page you will see a secure logo from Braintree as well as an explanation of their compliance with security standards.

How does the free trial work? It's easy. Subscribe as you normally would. Throughout the process, you should see the promotion that you qualify for. Your credit card is necessary to send you the first package and billing will begin once the trial period ends, but will NOT be charged until the day after your 30 day free trial ends.

What if I want to cancel? As always, we're sad to see any member leave us, but canceling is quite easy. Click on your name in the middle of the page. This will bring you to your account page. Once there, go to the Membership Details section and click the link that says, “cancel membership”. Cancellations are effective immediately and are not pro-rated. If you are within your free trial period, your credit card will not be billed.

Gwynnie Bee reserves the right to charge customers for garments that are not returned. To prevent further charges, please return all garments to Gwynnie Bee within 7 days of cancellation.

Am I eligible for more than one free trial?
Sorry, each customer is only eligible for one free trial. However, if you'd like to earn credits towards your monthly subscriptions, ask us about our refer-a-friend program.

Closeting

Do I need to have a certain number of items in my closet in order to receive my first package or to keep packages coming? Yes, you need to place a minimum number of garments, dependent on your current plan, into your virtual closet before your first Gwynnie Bee package can be shipped.

Plan Minimum Garments to be closeted
1 6
2 6
3 8
5 12
7 16
10 22

Please keep in mind that this number is just the minimum, and we suggest maintaining 25 or more items in the “on the rack” section of your closet for the smoothest experience.

How do I know when items are on their way? Check the "At Home" section of your closet. When you hover over the garments, you can see the shipped date.

Shipping and Returns

How long will it take my first package to reach me? We ship your first package within 2-3 days via USPS priority mail. USPS Priority Mail delivery takes 2-3 days in most cases.

How long will it take to receive new garments when I want to swap? From the time we receive your returns or from the time you notify us via the Return Garment feature, we ship your package within 2-3 days via USPS.

The quickest way to receive your new garments is to use the Return Garment feature.

Who pays for shipping? Shipping both ways is free.

Try Then Buy

I borrowed a garment and love it so much that I don't want to send it back! Can I buy it from you? Yes, one has the option to buy the garment directly from the "At Home" section by a few clicks.This is how it works:

  • Click on the "Buy Item" link below the garment image in the At Home section.
  • Check the price. If you agree to it, go ahead and confirm the purchase.
  • We will then charge the card we have on file for you and the garment is yours!
  • We will move the garment to your history section, which will trigger the shipment of your replacement garment.

Will the garment be discounted? Yes, we will always offer a price that is discounted from the retail price.

Can I buy a piece that I have not tried yet? Nope! The reason that this is a "Try then Buy" program is because we want to make sure that you love the style and fit of that particular garment before deciding to purchase it. If you would like to try the garment, simply add it to your closet. When you receive the garment, you can shoot an email to gwynnie@gwynniebee.com asking for the purchase price.

Can I return a piece after I purchase it? No, all sales are final. This is why we encourage members to try everything before buying it.

What if I already sent back a piece that I loved, and now want to buy it? If you would like to purchase a garment you have already returned, please re-add it to your closet and let us know, so that we can ask the shipping team to prioritize it for you.

I am getting a better online price for the garment at the vendor site from the price shown in Closet. Will I get the price matched? We will match the sale price from the vendor or even try to better it. However, we match prices from only the vendor site and not prices from any other third party sites, such as eBay. Simply, email gwynnie@gwynniebee.com with the following details and we will get back to you within 24 hours.

Required Details :
  • Garment Name
  • Gwynnie Bee Price
  • On Sale Price with the vendor site link where the garment is On Sale.

Where can I check the history of my garment purchases? You can check your purchase history under the "Purchase History" section on your Account Page. Also, purchased garments in your closet History will have a link to the "Purchase History" section.

The price for a garment is changed since I last checked it.. Why does this happen? The garments are dynamically priced based on number of customers in queue for the garment and also number of garment pieces available. The price shown is effective temporarily and subject to change.

The Buy option is disabled for some garments. What could be the reason? The Buy option might be disabled if you have not received the garment shipment or just received it. Please try it, fall in love with it and then surely you would be able to buy it. Also, if you have Return Notified a garment, the Buy option is no more available for it.

Can I use a different credit card than the one attached to my Gwynnie Bee account in order to pay for my purchase? No, the only card we will be able to charge is the one currently on file for your account. If you would like to use an alternate card, we will need you to update your credit card details through your account page.

I'm not a member, but I love the clothes. Can I still buy garments from you? No, at this time the right to purchase garments is limited to active members only.

I have canceled my account, but I would like to keep the clothes that I currently have at home. Is this possible? Yes it is! All you need to do is email gwynnie@gwynniebee.com to ask for the purchase price. One of our customer service reps will get back to you within 24 hours and if you agree to the price we can charge the card we have on file for you and then you get to keep it!

I have canceled my account, but I love Gwynnie Bee clothes. Can I still buy garments from you? Unfortunately, the ability to purchase garments is reserved for active members. If you decide to rejoin in the future, please feel free to reach out again.

Pre-Payment Authorization

What is a Pre-Payment Authorization? A pre-authorization is a temporary hold of a specific amount of the available balance on a credit / debit card. The pre-authorization is NOT a charge and you are not responsible for paying for it.

How much is the Pre-Payment Authorization? Gwynnie Bee pre-authorizes all credit / debit cards for the full price of the plan unless otherwise stated.

When is my Credit / Debit Card Pre-Authorized? All credit / debit cards are pre-authorized when a guest signs up for a Free Trial Subscription.

Why is my Credit / Debit Card Pre-Authorized? Free trial subscriptions are treated differently with regards to credit / debit cards, we need to ensure that the method of payment you provide for standard payments is usable for a subscription service. We also need to ensure the card is authorized by you to become the standard method of payment when your free trial is over.

When does the Pre-Authorization Get Released from the Credit / Debit Card? This depends on your individual credit / debit card bank. Once posted it can take anywhere from 24 hours to up to 3 weeks for the pre-authorization to be removed by your bank.

Can the Pre-Authorization be Removed Sooner? This again depends on your credit / debit card company. We are unable to remove pre-authorizations directly. We have found that most credit/debit card banks remove the preauthorization within 72 hours. If you need a pre-authorization amount removed - please contact your bank.

Cleaning

What are your cleaning standards? Gwynnie Bee takes the best care of every garment in the collection. Each piece is cleaned thoroughly and inspected 3 times, and every item is hand-packed so that it reaches you in Gwynnie Bee-approved condition.

What if I want to wash something? Gwynnie Bee treats our clothing with the utmost care, and we ask that you do, too. We're happy to take care of all of the cleaning, but should you choose to clean a garment, please refer to the tag that was attached to the garment when you received it. Most items should either be washed on a gentle cycle in cold water, or dry cleaned.

What happens if I damage something? Such is life! Clothing gets snagged, spills find shirts, and hems fall out. It's completely expected, so just be sure to give Gwynnie Bee a heads up so we can either ensure the item gets fixed or retire it from circulation.

What does Gwynnie Bee do with the clothes that are taken out of circulation? If a garment is retired from the collection due to light wear and tear, but is still in good condition, we donate it to a local charity.

Referrals and Affiliate Programs

I have a friend that would like Gwynnie Bee. Do you have a referral program? Yes. We'd love for you to refer your friends. And for every friend that signs up for a free trial, you will receive an extra free garment for a month.

What do I have to do? First, visit our Refer a Friend page. Then, choose how you’d like to share your referral code:

* Copy and paste the provided link into an email or social media post

OR

* Type in your friend's email address, and we'll send the invite for you

Then you can share it ANYWHERE and EVERYWHERE to encourage your friends to try the service.

How do I earn a free garment for a month by referring a friend? You will earn an extra free garment for a month each time one of your friends sign up for a free trial. There is no limit!

  • Just make sure that your friends register by using the personalized referral link you shared or through the email we sent on your behalf

Do you have a affiliate program? Yes, we do. If you are interested in participating or learning more about this program, please email us at gwynnie@gwynniebee.com requesting information on the program.

Free Trials

How does the free trial work? It's easy. Subscribe as you normally would. Throughout the process, you should see the promotion that you qualify for. Your credit card is necessary to send you the first package and billing will begin once the trial period ends, but will NOT be charged until the day after your 30 day free trial ends.

I signed up for a free trial and my credit card was still charged, why? At the time of signup, we pre-authorize your credit card account. When that happens sometimes your credit card company may lower your credit limit or available balance temporarily - they usually clear and your account is back to where it was within 24 hrs.

When does my free trial end? Your free trial ends one month after you sign up for the service. You can see the exact date your free trial ends by visiting your account closet.gwynniebee.com and looking into your membership details section on that page.

If I sign up more than once, do I get more than one free trial? Sorry, each customer is only eligible for one free trial. However, if you'd like to earn credits towards your monthly subscriptions, ask us about our refer-a-friend program.

My roommates are using the service; can I have a free trial? Sorry, each customer is only eligible for one free trial. However, if you'd like to earn an extra free garment for a month, read about our Refer a Friend program.

Etcetera

Do you have other questions?
Leave us a note or email us at contact@gwynniebee.com.