Frequently Asked Questions

Gifting

  • You can give a 1, 2 or 3 item-at-a-time subscription:

    BASIC: 1 item-at-a-time for 2 MONTHS - $49

    PREMIUM: 2 items-at-a-time for 2 MONTHS - $79

    PLATINUM: 3 items-at-a-time for 3 MONTHS - $149

    Start gifting here!

  • To purchase a gift subscription, follow these steps:

    • Click on GIVE A GIFT on the top of the page
    • Choose the plan that you’d like to gift
    • Fill in you and your recipient’s information and select a start date
    • Confirm your order, add to cart, and check out!

    Please note that current Gwynnie Bee members and members in their households are not eligible to receive an additional membership.

  • Anyone can purchase a gift subscription. You can give a 1, 2 or 3 item-at-a-time subscription. Start gifiting here!

  • A gift subscription is the perfect way for giving Gwynnie Bee to a friend or family member. When placing a gift order, you’ll be able enter the recipient’s name and email address and even decide the start date. You can give a 1, 2 or 3 item-at-a-time subscription. Start gifting here!

Learn about gwynnie bee

  • Gwynnie Bee is a monthly subscription clothing rental service for women sizes 10–32. It’s like having a department store as your personal closet—offering clothing for every occasion. Subscriptions include unlimited shipping and exchanges for a flat monthly fee.

    Gwynnie Bee caters to subscribers throughout the USA. Our inventory has more than 3,000+ styles and 150+ brands in partnership (and growing!), with new arrivals every week. A Gwynnie Bee-infused wardrobe is a day-to-day opportunity to leave the house feeling like you’ve dressed the way you want people to see you. We help women discover, experience, and enjoy great clothes without limitations.

    Click Here To Start Your Free Trial

    1. Create a Guest Account. Simply use your email address and set a password.
    2. Browse the collection.
      Check out all the designers, styles, and looks you’ll love.
    3. After you look around, Subscribe.
      Choose the subscription plan of your choice.
    4. Add clothes to your Virtual Closet.
      Try fun stuff. It’s rental—not ownership. Explore and be adventurous.
    5. Wear it. Rock it. Love it.
      We will ship your first box within 2–3 days, filled with items that you’ve selected and put into your closet.
      If you can’t bear to part with a Gwynnie Bee item you have at home, you can purchase it directly from your closet!
    6. Send back what you like, when you like.
      Using pre-paid bags, send back as many items as you like: one, two, three, or all at once. Your choice. We handle the cleaning, so send it back in any state. As soon as you let us know you’re dropping items in the mail, we start preparing your next box with as many items as you sent us.
      Repeat Steps 4-6 and continue to enjoy Gwynnie Bee’s clothing without commitment!

    Click Here To Start Your Free Trial

  • Browse through the collections and add styles you wish to try to your virtual closet. Once you've met your closet minimum, your box will automatically start processing. We typically have a 2-3 day processing time prior to shipment. Boxes ship out via USPS Priority Mail and delivery takes 2-4 business days in most cases.

  • It's easy. Subscribe as you normally would. Free or discounted trials only apply to new members that subscribe to the 1, 2, and 3 item plans. The trial period lasts for 30 days from the day that you select your plan and submit your information. Your credit card is necessary to send you the first package and billing will begin once the trial period ends, but will NOT be charged until the day after your 30 day free or discounted trial ends.

  • Sorry, each member is only eligible for one free or discounted trial.

  • Unfortuntely, no. We consider your household not eligible for a free or discounted trial membership if your credit card account, physical address, or email address have been associated with another active Gwynnie Bee account in the 12 months prior to the day of account creation.

  • You have the flexibility to upgrade or downgrade at any time through your account page. Click on your name and select My Account located at the top right hand side of the page. Once there, go to the Membership Details section and select Change Membership Plan. If you change your plan during your trial, the change will not go into effect until your trial is over. If you decide to downgrade, make sure to do so before your next anniversary date to ensure you won’t be charged for another month at the pervious level.

  • Yes, you have the flexibility to upgrade or downgrade at any time through your account page. If you decide to downgrade, make sure you do so before your next anniversary date, so that we don’t charge you for another month at the higher level. Keep in mind, when changing plans midway through your billing cycle that upgraded charges take effect immediately and downgrades take effect at the next billing cycle.

  • Great! To start your free or discounted trial, select the 1, 2, or 3 item plan on the subscribe page and fill in billing information. To make the most of your experience, make sure you fulfill your Closet minimum to ensure you’ll start receiving boxes from Gwynnie Bee. Different plans have different closet minimums. Please keep in mind that this number is just the minimum, and we suggest maintaining 25 or more items in the On The Rack section of your Closet for the smoothest experience. Add as many items to your virtual closet as you want. It never gets full.

  • From your browser, click on your name and select My Account located at the top right hand side of the page (or user icon on mobile). Once there, go to Membership Details section and select Change Membership Plan. If using the app, select More in lower left hand corner and select My Account followed by Membership Details where you will find Change Membership Plan.

  • As a subscribed member of Gwynnie Bee you can keep each item for as long as you want.

  • Simply put the items you want to return to Gwynnie Bee in the poly bags provided. You can send back more than one item in a bag as long as they fit! Drop your package off at any of the 180,000 USPS blue collection boxes, or take it to a USPS-approved service provider. Use our return notification service to let us know you have sent items back to us to get your next items shipped faster—just go to your Closet page and select Return Item under the item(s) you are returning.

  • As often as you'd like! Whenever you are ready to send items back, simply go to your closet and click Return Item to Return Notify and let us know you are sending back. As long as you are at your closet minimum and your account is in good standing, this action will trigger your next shipment.

  • What is sent is based on availability. You can prioritize items you love in your virtual closet, and we will do our best to get those to you as soon as possible. While you may have your heart set on a particular piece, we cannot guarantee it will be available at that time.

  • Simply put the items you want to return to Gwynnie Bee in the poly bags provided. You can send back more than one item in a bag as long as they fit! Drop your package off at any of the 180,000 USPS blue collection boxes, or take it to a USPS-approved service provider. Use our return notification service to let us know you have sent items back to us to get your next items shipped faster—just go to your Closet page and select Return Item under the item(s) you are returning.

  • Simply place the items in the purple return bag. We normally send 1 bag per every 2 items. You can always feel free to put more than one items in a bag. As long as they fit, it's good to go! If you would like, we would be happy to send you an additional prepaid USPS label via email that you can print out and use at any time.

    Email us at gwynnie@gwynniebee.comor call our Customer Service Representatives at 1-855-GWYNNIE (855-499-6643) about additional concerns.

  • Technically, yes, since Gwynnie Bee's pieces are shared among our members. However, we are meticulous with our collection. We keep all of the items we offer in top shape, putting each one through a thorough cleaning and 3 rounds of inspection. Each package is also hand-packed, so we can be sure the clothing you choose reaches you in Gwynnie Bee-approved condition: ready to wear and looking fabulous!

  • At this time and for the immediate future, Gwynnie Bee only offers items in sizes 10 and up. Since our company's goal is to help women feel empowered and beautiful everyday, Gwynnie Bee will explore and might add to its range of sizes in the future.

  • Gwynnie Bee offers several subscription plans to fit any budget. Available clothing subscriptions include 1, 2, 3, 5, 7, and 10 items-out-at-a-time plans.  

    Items Price
    1 $49
    2 $69
    3 $95
    5 $139
    7 $179
    10 $199

    Prices above reflect monthly subscription plans as of February 1, 2016. Members who have a previously locked-in price plan are unaffected, unless the subscription is cancelled, upgraded, or downgraded. 

    Total billed charges will include all applicable taxes.
    Wear it. Send it back. Get more. Exchange as many times as you want with free shipping—both ways!

    Not a member - Give us a Try,  Click Here To Start Your Free Trial !!

  • You can change your email preferences any time. Click on your name and select My Account located at the top right hand side of the page. Once there, go to the Membership Details section and select Personal Information. From there select "Update Email Preferences". You can also click on the Manage Email Preferences link located at the bottom of the promotional emails you receive from us.

Our clothing and cleaning

  • Cleanliness is of the utmost importance and we take pride in sending garments that are cleaner than new to our membership. Gwynnie Bee has an on-site dry cleaning plant and we hold ourselves to a higher standard than your neighborhood dry cleaner. We use no dyes or perfumes in the cleaning process. Additionally, three different inspectors review all garments after the laundry process to guarantee they arrive 100% clean.

  • Gwynnie Bee treats our clothing with the utmost care, and we ask that you do, too. We're happy to take care of all of the cleaning, but should you choose to clean an item, please refer to the tag that was attached to the item when you received it. Most items should either be washed on a gentle cycle in cold water, or dry cleaned.

  • Items that are in excellent condition become available for purchase in GB Shop. Access to GB Shop is an exclusive perk for paying Gwynnie Bee subscribers. If an item is retired from the collection due to light wear and tear but is still in good condition we donate it to a local charity.

Referral program

  • Yes, we do! Yes, we do! You will earn a reward each time one of your friends subscribes using your personalized link located on the Refer-A-Friend page. To access your personalized link, click on your name and select Refer-A-Friend from the drop down menu for the most up-to-date offer, rules and eligibility information. Ensure that your friend registers by using the personalized referral link you shared or through the email we send them. We will confirm each successful referral via email. If you receive more referrals than your monthly subscription fee, any remaining amount of credit will roll over to your next month of service. The referral credits are not applicable to your Closet account or GB Shop, only to your monthly membership fee. Previous referrals do not qualify toward offer eligibility (any previously earned item upgrades will remain active for the course of their original period). The referral offer is not transferable to other members, nor can it be redeemed for monetary value. The referral credit is void if your account is canceled. Offer subject to change.

    Ensure that your friend registers by using the personalized referral link you shared or through the email we send them. We will confirm each successful referral via email. If you receive more referrals than your monthly subscription fee, any remaining amount of credit will roll over to your next month of service. The referral credits are not applicable to your Closet account or GB Shop, only to your monthly membership fee. Previous referrals do not qualify toward offer eligibility. The referral offer is not transferable to other members, nor can it be redeemed for monetary value. The referral credit is void if your account is canceled. Offer subject to change.

  • After you have subscribed to our service you can always refer family and friends to earn referral credit.

    To do so, first, visit our Refer a Friend page. Then, choose how you’d like to share your referral code. ( Facebook, Twitter or by email )
    You can copy and paste the provided link into an email or social media post.
    Or, type in your friend's email address, and we'll send the invite for you.
    You can share the referral code ANYWHERE and EVERYWHERE to encourage your friends to try the service (as long as it’s not spammy).

Etcetera

GB Rewards

  • Receive rewards for what you do best: Being a great GB member.

    It's simple. Get points for closeting, smart returns, and maintaining your monthly membership—everything you're already doing.

    As soon as you accumulate 2,500 points you can redeem your reward on any At-Home or item upgrade purchase.

    The more you do, the more points you'll earn.

  • GB Rewards is only available for GB subscribers.

  • Good news! You’re automatically enrolled in GB Rewards when you subscribe to the service. New and existing members get a bonus 1,000 onboarding points to get you started!

    • New Member Points
      • Receive 1,000 points for becoming a GB member (one-time only)
    • Subscription Renewal Points
      • Receive points based on your plan for every month your subscription is active
    • Active Closet Points
      • Receive points for closeting items each week
      • 1 closeted item equals 10 points
      • You can accrue a max of 50 points for closeting 5 items per week
      • Points are credited every Sunday for previous week
    • Smart Return Points
    • Return multiple items in your return bag
  • Yes, we plan to explore adding more activities for awarding points to make the GB experience more engaging and rewarding.

  • It's easy! 

    • Purchase an At-Home item
    Plan

    Points

    Dollar Rewards

    2500 $5
    4500 $10
    6000 $15
    • Purchase an item upgrade
    Plan

    Points

    Dollar Rewards

    2500 $5
    4500 $10
    6000 $15

    Note: Only one reward redemption available per transaction.

  • No, there is no limit on points earned.

  • Not currently, but we plan to explore adding them in the future.

  • Points only expire if you cancel your membership.

Closeting

  • Welcome to Gwynnie Bee! After you’ve used your email address to register for a free account, you can start creating a virtual closet—this is what we call closeting. Begin by logging in to your registered account and clicking on the hanger icon in the upper right hand of the page. You’ll be directed to the Your Closet page where you can view the following: the At-Home section, the On-the-Rack section, and the On Hold section.

    The At-Home section shows all items that have been shipped to you. This includes items that are on their way to you, ones that are in your possession, and ones that are being shipped back to us. You can also track packages and buy items in this section.

    The On-the-Rack section shows all items that you would love to rent from us right now. These are items that you’ve selected and placed in your closet. Make sure you fulfill your closet minimum to receive the best shipping experience possible and to ensure you’ll start receiving boxes from Gwynnie Bee. Different plans have different closet minimums.

    We suggest maintaining 25 or more items in the On-the-Rack section of your closet for the smoothest experience. Add as many clothes to your virtual closet as you want. A full, healthy closet leads to quicker, faster shipping turnarounds! Try things you may not want to buy but want to try—have fun!

    The On Hold section shows all the items you would love to rent from us at a later date. We like to think of this section as The Attic—items you want to bookmark for later, when it’s the appropriate season or occasion. It’s a great place to save sweaters in the summer, and that cute sundress in the winter. When the time’s right, simply move an item to the On-the-Rack section with a quick click. Tada!

    You can also choose to delete an item if you’re no longer interested in receiving it. Click Hold or Delete under the image of your choice to perform this action.

    Click Here To Start Your Free Trial

  • Now’s the fun part! You can start closeting items by browsing our site and viewing everything Gwynnie Bee has to offer. Check out New Arrivals for new styles each week along with our special curated collections for work, date night and more. From there you can browse items by brand, size, and even color!

    To closet an item, click on it to view the product page. Select your item size and click Add To Closet. That's it! This item will now appear in your On-the-Rack section.

    To start receiving boxes, make sure you've reached your closet minimum. A full, healthy closet leads to quicker, faster shipping!

  • You need to place a minimum number of items, dependent on your current plan, into your virtual closet before your Gwynnie Bee package can be shipped.

    Plan Minimum items to be closeted
    1 6
    2 6
    3 8
    5 12
    7 16
    10 22

    Please keep in mind that this number is just the minimum, and we suggest maintaining 25 or more items in the On-the-Rack section of your closet for the smoothest experience. Add as many clothes to your virtual closet as you want. It never gets full. Try things you may not want to buy but want to try—have fun!

  • Maintain a high number of items in your closet, and keep us posted when you’re shipping items back by using the Return Notification feature. It’ll tell our system you’re ready for a next order to start processing!

  • We try to ship your package within 2-3 days from the time we receive your returns or from the time you notify us using the Return Notify feature.

  • Shipping both ways is free.

  • Clothing gets snagged, spills find shirts, and hems fall out. It's completely expected and you will NOT be held accountable for normal wear and tear that occurs.

  • You can click on the Get More Items At-Home link in your closet. You will be directed to a new page with all the upgrade options, which would include both plan-upgrade options and item-upgrade options for a fixed period of time.

  • Yes! We offer you the option to prioritize items that you would like to receive next. Our system will take those items into consideration first before other items in your closet.

    To prioritize an item, go to your On-the-Rack section, click on the item’s Options menu and select Prioritize.

    However, the items we send to you are based strictly on availability.

Account and billing

  • Begin your subscription by creating a Gwynnie Bee account and selecting a plan on the subscribe page. You’ll need to sign up with a valid credit card and a US shipping address. To get started, you must add clothes to your virtual closet and meet your required closet minimum. This will put you on the ship list to be prepared automatically. Please keep in mind that this number is just the minimum, and we suggest maintaining 25 or more items in the On-the-Rack section of your closet for the smoothest experience. Add as many clothes to your virtual closet as you want. It never gets full.

  • Your credit card will be billed automatically on a monthly basis. The date will be consistent with the day of the month you first become a Gwynnie Bee member.

  • No, item upgrades are only serviced if you are currently in good standing with your subscription payment. So, if you cancel your subscription or your scheduled subscription payment charge did not go through on your account, your items upgrades will not be serviced.

  • We accept standard MasterCard, Visa, Discover, and American Express credit and debit cards as well as Paypal for all of our payments. However, we use a third party billing system and do not have the power to override which cards are marked as accepted and which are not. If your card is a pre-paid debit card or a gift card, we can not accept it for recurring payments. We request that you use another card if possible.

  • Rest assured that we take security seriously and that your information is safe when you subscribe to our service. Today we use Braintree, a third party vendor, to handle our payment processing and the transmission of data does indeed happen in a secure way. You do not see the typical browser level security signs (//, lock) because we are not storing the data on our site. On the bottom of the credit card entry page, you will see a secure logo from Braintree as well as an explanation of their compliance with security standards.

  • We’re always sad to see a member leave us but cancelling is quite easy. Please contact us at 1-855-gwynnie (855-499-6643) regarding your account. From your browser, click on your name and select My Account located at the top right hand side of the page (or user icon on mobile). Once there, go to Membership Details section and select Cancel Membership. If using the app, select More in lower left hand corner and select My Account followed by Membership Details where you can cancel your free trial. If you do not receive cancellation confirmation within an hour, please email gwynnie@gwynniebee.com. Cancellations are effective immediately and are not pro-rated.

  • Yes, please return items in the bag provided with your box. Gwynnie Bee reserves the right to charge customers for items that are not returned. To prevent further charges, please return all items within 7 days of membership end date and make note of return bag tracking numbers for your records.

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  • From your browser, click on your name and select My Account located at the top right hand side of the page (or user icon on mobile). Once there, go to Membership Details section and select Edit Address. If using the app, select More in lower left hand corner and choose My Account followed by Membership Details where you will find Edit Address.

  • A pre-authorization is a temporary hold of a specific amount of the available balance on a credit / debit card for those eligible for a free trial. The pre-authorization is NOT a charge and you are not responsible for paying for it.

  • Gwynnie Bee pre-authorizes all credit / debit cards for the full price of the plan unless otherwise stated.

  • All credit / debit cards are pre-authorized when a guest signs up for a free trial subscription.

  • Free trial subscriptions are treated differently with regards to credit / debit cards. We need to ensure that the method of payment you provide for standard payments is usable for a subscription service. We also need to ensure the card is authorized by you to become the standard method of payment when your free trial is over.

  • The pre-authorization is voided on our end immediately.

    However, the time release depends on your individual credit / debit card bank. Once posted, it typically takes 2-3 days for the pre-authorization charge to be removed by your bank.

  • This again depends on your credit / debit card company. We void the authorization immediately on our end, but we are unable to remove pre-authorizations on your bank's side. We have found that most credit / debit card banks remove the pre-authorization within 72 hours. If you need a pre-authorization amount removed sooner, please contact your bank directly.

  • To cancel your paid membership, please contact Gwynnie Bee Customer Service at 855-GWYNNIE (855-499-6643) during our normal business hours. Cancellations are effective immediately and are not pro-rated.

  • Unfortunately, we do not have an option to officially pause your membership. However, if your desired pause period is less than a week, let us know and we will hold your shipments. Please be advised you will still be billed in full.

  • We strive to minimize our environmental footprint. Our hangtags were removed to reduce waste and streamline the shipping process. We assure you that your items were washed and cleaned according to our strict standards and 3-step inspection process.

  • Our new box was designed to deliver a more delightful Gwynnie Bee experience. It features tips on how to maximize your membership and share your personal style on social media with #ShareMeGB.

  • Our package tape was designed to handle the shipping process and ensure your box arrives in perfect order.

  • #ShareMeGB is a way for members to showcase their unique Gwynnie Bee style on social media. Simply take and post a picture of yourself on Instagram – then use the hashtag #ShareMeGB to share it with the GB community! If you’d like to learn more about our social media terms and conditions, visit us at https://www.gwynniebee.com/pages/terms-of-service

Try then buy