Frequently Asked Questions
Learn about Gwynnie Bee
- What is Gwynnie Bee?
- How does it work?
- How much does it cost?
- How long will it take my first package to reach me?
- How does the free or discounted trial work?
- Can I have more than one free or discounted trial?
- My roommates are using the service; can I have a free or discounted trial?
- Can I change my plan during the free or discounted trial period?
- Can I change my plan after my free or discounted trial ends?
- I gave you my e-mail address. When does my free or discounted trial start?
- How do I change my plan?
- How long do I get to keep these garments? Are there due dates?
- How do I exchange pieces?
- How frequently can I switch out items?
- Can I choose what gets sent to me?
- How do I speed up my exchanges? What is the Return Notification feature?
- How do I return the garments? What happens if I lost a return label?
- Am I wearing clothes that other people have worn?
- Is this service for size 10 to 32 only?
Account and Billing
- How do I start my subscription?
- How am I billed?
- Are my item-upgrades serviced even if I cancel my subscription or my subscription payment did not go through?
- Why was my credit card declined–I have enough to cover this?
- I don’t see a lock icon on the page I enter my credit card–is this safe?
- How do I cancel?
- What if I cancel during my free trial?
- Do I need to return the garments after I cancel?
- How do I update my address?
- What is a pre-payment authorization?
- How much is the pre-payment authorization?
- When is my credit card pre-authorized?
- Why is my credit card pre-authorized?
- When does the pre-authorization get released from the credit card?
- Can the pre-authorization be removed sooner?
- What is closeting?
- How do I add garments to my closet?
- What are closet minimums and why do I have them?
- How do I maximize the number of garments I can receive?
- How long will it take for my first package to get to me?
- How much does shipping cost?
- What if I damage something?
- How do I get more items at-a-time At-Home?
Our Clothing and Our Cleaning
- What are your cleaning standards?
- Can I wash something?
- What do you do with the clothing you take out of circulation?
Try Then Buy
- I borrowed a garment and love it so much that I don't want to send it back! Can I buy it from you?
- Will the garment be discounted?
- Can I buy a piece that I have not tried yet?
- Can I return a piece after I purchase it?
- What if I already sent back a piece that I loved, and now want to buy it?
- I am getting a better online price for the garment at the vendor site from the price shown in Closet. Will I get the price matched?
- Where can I check the history of my garment purchases?
- The price for a garment is changed since I last checked it. Why does this happen?
- The Buy option is disabled for some garments. What could be the reason?
- Can I use a different credit card than the one attached to my Gwynnie Bee account in order to pay for my purchase?
- I have a fashion blog–do you have an affiliate program?
- Do you have a customer support line?
- Do you have other questions?
Learn about Gwynnie Bee
What is Gwynnie Bee?
Gwynnie Bee is a monthly subscription clothing rental service for women sizes 10–32. It’s like having a department store as your personal closet—offering clothing for every occasion. Subscriptions include unlimited shipping and exchanges for a flat monthly fee.
Gwynnie Bee caters to subscribers throughout the USA. Our inventory has more than 2,000 styles from over 150 brands (and growing!), with new arrivals every week. A Gwynnie Bee-infused wardrobe is a day-to-day opportunity to leave the house feeling like you’ve dressed the way you want people to see you. We help women discover, experience, and enjoy great clothes without limitations.
- Create a Guest Account.
Simply use your email address and set a password.
- Browse the collection.
Check out all the designers, styles, and looks you’ll love.
- After you look around, Subscribe.
Choose the subscription plan of your choice.
- Add clothes to your virtual closet.
Try fun stuff. It’s rental—not ownership. Explore and be adventurous.
- Wear it. Rock it. Love it.
We will ship your first box within 2–3 days, filled with items that you’ve selected and put into your closet.
If you can’t bear to part with a Gwynnie Bee item you have at home, you can purchase it directly from your closet!
- Send back what you like, when you like.
Using pre-paid bags, send back as many garments as you like: one, two, three, or all at once. Your choice. We handle the cleaning, so send it back in any state. As soon as you let us know you’re dropping garments in the mail, we start preparing your next box with as many garments as you sent us.
Repeat Steps 4-6 and continue to enjoy Gwynnie Bee’s clothing without commitment!
How much does it cost? Gwynnie Bee offers several subscription plans to fit any budget. Available clothing subscriptions include 1, 2, 3, 5, 7, and 10 garments-out-at-a-time plans.
Total billed charges will include all applicable taxes.
Wear it. Send it back. Get more. Exchange as many times as you want with free shipping—both ways!
How long will it take my first package to reach me? We typically have a 2-3 day processing time prior to shipment. Boxes ship out via USPS Priority Mail and delivery takes 2-4 business days in most cases.
How does the free trial work? It's easy. Subscribe as you normally would. Free or discounted trials only apply to new members that subscribe to the 1, 2, and 3 garment plans. The trial period lasts for 30 days from the day that you select your plan and submit your information. Your credit card is necessary to send you the first package and billing will begin once the trial period ends, but will NOT be charged until the day after your 30 day free or discounted trial ends.
Can I have more than one free trial? Sorry, each customer is only eligible for one free or discounted trial.
My roommates are using the service; can I have a free trial? If you or another member of your household has been a Gwynnie Bee member within the last 12 months, you are not eligible for a free or discounted trial. We consider your household not eligible if your credit card account, physical address or email address have been associated with another active Gwynnie Bee account in the 12 months prior to the day of account creation.
Can I change my plan during the free trial period? You have the flexibility to upgrade or downgrade at any time during your trial period and beyond through the Your Account page. However, if you change your plan during your trial, the change will not go into effect until your trial is over. If you decide to downgrade, make sure you do so before your next anniversary date, so that we don’t charge you for another month at the higher level.
Can I change my plan after my free trial ends? Yes, you have the flexibility to upgrade or downgrade at any time through your account page. If you decide to downgrade, make sure you do so before your next anniversary date, so that we don’t charge you for another month at the higher level. Keep in mind, when changing plans midway through your billing cycle that upgraded charges take effect immediately and downgrades take effect at the next billing cycle.
I gave you my e-mail address. When does my free trial start? Great! To start your free or discounted trial, select the 1, 2, or 3 item plan on the subscribe page and fill in billing information. To make the most of your experience, make sure you fulfill your closet minimum to ensure you’ll start receiving boxes from Gwynnie Bee. Different plans have different closet minimums. Please keep in mind that this number is just the minimum, and we suggest maintaining 25 or more items in the On The Rack section of your closet for the smoothest experience. Add as many clothes to your virtual closet as you want. It never gets full.
How do I change my plan? If you ever wish to change your plan, simply go to Your Account page and look at the Membership Details section. Click on the “Change Membership Plan” link. You will be directed to a new page where you can upgrade or downgrade your account.
How long do I get to keep these garments? Are there due dates? While you are subscriber to Gwynnie Bee, you are welcome to keep any item as long as you want.
How do I exchange pieces? Simply put the items you want to return to Gwynnie Bee into the poly bags provided. You can always feel free to put more than one garment in a bag. As long as they fit, it's good to go! Drop them off at any of the 180,000 USPS blue collection boxes, or take them to one of the USPS approved service providers. To get a speedy exchange – you can use our return notification service to let us know you have sent a garment back to us. Just go to your closet page and select “Return Item” under the garment you are returning.
How frequently can I switch out items? As frequently as you'd like! Whenever you are ready to send items back, simply go into Your Closet and click on “Return item” under the garment you’d like to return and let us know when you are sending back. As long as you are at your closet minimum, this action will trigger your next shipment.
Can I choose what gets sent to me? What is sent is based strictly on availability. While you may have your heart set on a particular piece, we cannot guarantee it will available at that time. However, we are always happy to take special requests! Email us at email@example.com with the items you'd prefer to receive first and one of our Customer Service Representatives can submit this for you. By doing so, our system will take those garments into consideration first before other items in your closet. However, what is ultimately sent is based on what is available in inventory at the time of packing.
How do I speed up my exchanges? What is the Return Notification feature? Our Return Notification feature allows members quicker turn around time. Return notifying tells our system you’re ready for a next order to start processing! Because of this, we limit members to double their plan in their At-Home section. For example, if you are on the 3 items out-at-a-time plan, and have 6 garments in your At-Home section, we would have to physically receive at least one garment from you in order for your next shipment to be triggered.
How do I return the garments? What happens if I lost a return label?
Simply place the garments in the blue return bag. We normally send 1 bag per every 2 garments. You can always feel free to put more than one garment in a bag. As long as they fit, it's good to go! If you would like, we would be happy to send you an additional prepaid USPS label via email that you can print out and use at any time.
Email us at firstname.lastname@example.org or call our Customer Service Representatives at 1-855-GWYNNIE (855-499-6643) about additional concerns.
Am I wearing clothes that other people have worn? Technically, yes, since Gwynnie Bee's pieces are shared among our members. However, we are meticulous with our collection. We keep all of the garments we offer in top shape, putting each one through a thorough cleaning and 3 rounds of inspection. Each package is also hand-packed, so we can be sure the clothing you choose reaches you in Gwynnie Bee-approved condition: ready to wear and looking fabulous!
Is this service for size 10 to 32 only? At this time and for the immediate future, Gwynnie Bee only offers garments in sizes 10 and up. Since our company's goal is to help women feel empowered and beautiful everyday, Gwynnie Bee will explore and might add to its range of sizes in the future.
Account and Billing
How do I start my subscription? Begin your subscription by creating a Gwynnie Bee account and selecting a plan on the subscribe page. You’ll need to sign up with a valid credit card and a US shipping address. To get started, you must add clothes to your virtual closet and meet your required closet minimum. This will put you on the ship list to be prepared automatically. Please keep in mind that this number is just the minimum, and we suggest maintaining 25 or more items in the On The Rack section of your closet for the smoothest experience. Add as many clothes to your virtual closet as you want. It never gets full.
How am I billed? For you plan-subscription, your credit card will be billed automatically on a monthly basis. The date will be consistent with the day of the month you first become a Gwynnie Bee member. For any item-upgrade, your credit card will be charged one time during the purchase.
Are my item-upgrades serviced even if I cancel my subscription or my subscription payment did not go through? No, item-upgrades are only serviced if you are currently in good standing with your subscription payment. So, if you cancel your subscription or scheduled subscription payment charge did not go through for your account, the items-upgrades would not be serviced.
Why was my credit card declined–I have enough to cover this? If your card is a pre-paid debit card or a gift card, we cannot accept this type of credit card for a recurring service. We do accept standard MasterCard, Visa, Discover, and American Express credit and debit cards.
I don’t see a lock icon on the page I enter my credit card–is this safe? Rest assured that we take security seriously and that your information is safe when you subscribe to our service. Today we use Braintree, a third party vendor, to handle our payment processing and the transmission of data does indeed happen in a secure way. You do not see the typically browser level security signs (//, lock) because we are not storing the data on our site. On the bottom of the credit card entry page, you will see a secure logo from Braintree as well as an explanation of their compliance with security standards.
How do I cancel? As always, we're sad to see any member leave us, but canceling is quite easy. Click on Your Account in the right hand corner. Once there, go to the Membership Details section and click the link that says, “Cancel Membership”. Be sure to complete the process, and look for a confirmation email. If you do not receive cancellation confirmation within an hour, please email email@example.com. Cancellations are effective immediately and are not pro-rated.
What if I cancel during my free trial? If you are within your free or discounted trial period, your credit card will not be billed.
Do I need to return the garments after I cancel? Yes, please return the garments in the bag provided. Gwynnie Bee reserves the right to charge customers for garments that are not returned. To prevent further charges, please return all garments to Gwynnie Bee within 7 days of cancellation, and record the tracking number of the return bags.
How do I update my address? It's easy. Click on Your Account in the right hand corner. Once there, go to the Membership Details section and click the link that says, "Edit Address."
What is a pre-payment authorization? A pre-authorization is a temporary hold of a specific amount of the available balance on a credit / debit card for those eligible for a free trial. The pre-authorization is NOT a charge and you are not responsible for paying for it.
How much is the pre-payment authorization? Gwynnie Bee pre-authorizes all credit / debit cards for the full price of the plan unless otherwise stated.
When is my credit card pre-authorized? All credit / debit cards are pre-authorized when a guest signs up for a free trial subscription.
Why is my credit card pre-authorized? Free trial subscriptions are treated differently with regards to credit / debit cards. We need to ensure that the method of payment you provide for standard payments is usable for a subscription service. We also need to ensure the card is authorized by you to become the standard method of payment when your free trial is over.
When does the pre-authorization get released from the credit card? This depends on your individual credit / debit card bank. Once posted, it can take anywhere from 24 hours to up to 3 weeks for the pre-authorization to be removed by your bank.
Can the pre-authorization be removed sooner? This again depends on your credit / debit card company. We are unable to remove pre-authorizations directly. We have found that most credit/debit card banks remove the pre-authorization within 72 hours. If you need a pre-authorization amount removed–please contact your bank
What is closeting?
Welcome to Gwynnie Bee! After you’ve used your email address to register for a free account, you can start creating a virtual closet—this is what we call “closeting.” Begin by logging in to your registered account and clicking on the hanger icon in the upper right hand of the page. You’ll be directed to the Your Closet page where you can view the following: the At-Home section, the On The Rack section, and the On Hold section.
The At-Home section shows all garments that have been shipped to you. This includes garments that are on their way to you, ones that are in your possession, and ones that are being shipped back to us. You’ll see a special tag with “It’s on the way back!” if you notified us that you’re shipping a garment back. You can also track packages and buy items in this section.
The On The Rack section shows all garments that you would love to rent from us right now. These are garments that you’ve selected and placed in your closet. Make sure you fulfill your closet minimum to receive the best shipping experience possible and to ensure you’ll start receiving boxes from Gwynnie Bee. Different plans have different closet minimums.
We suggest maintaining 25 or more items in the On The Rack section of your closet for the smoothest experience. Add as many clothes to your virtual closet as you want. A full, healthy closet leads to quicker, faster shipping turnarounds! Try things you may not want to buy but want to try—have fun!
The On Hold section shows all the garments you would love to rent from us at a later date. We like to think of this section as “The Attic”—garments you want to bookmark for later, when it’s the appropriate season or occasion. It’s a great place to save sweaters in the summer, and that cute sundress in the winter. When the time’s right, simply move an item to the On The Rack section with a quick click. Tada!
You can also choose to delete a garment if you’re no longer interested in receiving it. Click “Hold” or “Delete” under the image of your choice to perform this action.
How do I add garments to my closet?
Now’s the fun part! You can start closeting garments by browsing the website and viewing everything Gwynnie Bee has to offer. Check out our Fresh Looks section, which has weekly new arrivals along with special, curated collections. Browse garments by designer brands in the Brands section. You can even view tops, dresses, skirts, cardigans, blazers, and pants by your size in each of the garment-specific sections.
To closet an item, click on the image you like in order to view the product page. Select your garment size and click “Add To Closet.” You’ve done it! This item will now appear in the On The Rack section of your closet. In order to ensure you’ll start receiving boxes from Gwynnie Bee, make sure you have fulfilled your closet minimum. A full, healthy closet leads to quicker, faster shipping turnarounds!
Gwynnie Bee adds new arrivals every week, so there’s always something new, fun, and fresh to try.
What are closet minimums and why do I have them? You need to place a minimum number of garments, dependent on your current plan, into your virtual closet before your Gwynnie Bee package can be shipped.
|Plan||Minimum Garments to be closeted|
Please keep in mind that this number is just the minimum, and we suggest maintaining 25 or more items in the On The Rack section of your closet for the smoothest experience. Add as many clothes to your virtual closet as you want. It never gets full. Try things you may not want to buy but want to try—have fun!
How do I maximize the number of garments I can receive? Maintain a high number of items in your closet, and keep us posted when you’re shipping garments back by using the Return Notification feature. It’ll tell our system you’re ready for a next order to start processing!
How long will it take for my first package to get to me? From the time we receive your returns or from the time you notify us via the Return Notification feature, we endeavor to ship out your package within 2-3 days via USPS. The quickest way to receive your new garments is to use the Return Notification feature.
How much does shipping cost? Shipping both ways is free.
What if I damage something? Such is life! Clothing gets snagged, spills find shirts, and hems fall out. It's completely expected, so just be sure to give Gwynnie Bee a heads up by emailing firstname.lastname@example.org so we can either ensure the item gets fixed or retire it from circulation.
How do I get more items at-a-time At-Home? You can click on the "GET MORE ITEMS AT-HOME" link in your closet. You will be directed to a new page with all the upgrade options, which would include both plan-upgrade options and item-upgrade options for a fixed period of time.
Our Clothing and Our Cleaning
What are your cleaning standards? Gwynnie Bee takes the best care of every garment in the collection. Each piece is cleaned thoroughly and inspected 3 times, and every item is hand-packed so that it reaches you in Gwynnie Bee-approved condition.
Can I wash something? Gwynnie Bee treats our clothing with the utmost care, and we ask that you do, too. We're happy to take care of all of the cleaning, but should you choose to clean a garment, please refer to the tag that was attached to the garment when you received it. Most items should either be washed on a gentle cycle in cold water, or dry cleaned.
What do you do with the clothing you take out of circulation? Items that are in excellent condition will be available for purchase until final sale in GB Shop. Access to GB Shop is an exclusive perk for paying Gwynnie Bee subscribers. If a garment is retired from the collection due to light wear and tear, but is still in good condition, we donate it to a local charity.
Try Then Buy
I borrowed a garment and love it so much that I don't want to send it back! Can I buy it from you?
Yes, you have the option to buy the garment directly from the At-Home section of your closet with just a few clicks. This is how it works:
Click on the "Buy Item" link below the garment image in your At-Home section. Check the price. If you agree to it, go ahead and confirm the purchase. We will then charge the card we have on file for you and the garment is yours! We will move the garment to your history section, which will trigger the shipment of your replacement garment.
Will the garment be discounted? Yes, we will always offer a discount from the retail price.
Can I buy a piece that I have not tried yet? Nope! The reason that this is a "Try then Buy" program is because we want to make sure that you love the style and fit of that particular garment before you decide to purchase it. If you would like to try the garment, simply add it to the On The Rack section of your closet. When you receive the garment, you can make the purchase with just a few clicks in the At-Home section of your closet
Can I return a piece after I purchase it? No, all sales are final. This is why we encourage members to try everything before buying it.
What if I already sent back a piece that I loved, and now want to buy it? If you would like to purchase a garment you have already returned, please re-add it to your closet. You are only able to purchase the items of ours that you have at home, and the items we send to you are based strictly on what we have available at the time of packing. However, we are always happy to take special requests. Email us at email@example.com with the item you would prefer to receive first. One of our Customer Service Representatives can submit this for you. By doing so, our system will take that garment into consideration first before other items in your closet.
I am getting a better online price for the garment at the vendor site from the price shown in Closet. Will I get the price matched?
We will match the sale price from the vendor or even try to better it. However, we match prices from only the vendor site and not prices from any other third party sites, such as eBay. Simply, email firstname.lastname@example.org with the following details and we will get back to you within 24 hours.
- Garment Name
- Gwynnie Bee Price
- On Sale Price with the vendor site link where the garment is On Sale.
Where can I check the history of my garment purchases? You can check your purchase history under the Purchase History section on the Your Account page. Also, purchased garments in your closet History will have a link to the Purchase History section.
The price for a garment is changed since I last checked it. Why does this happen? We offer our garments at a dynamic price based on the number of customers in queue for the garment and the number of pieces available. The price shown is effective temporarily and subject to change.
The Buy option is disabled for some garments. What could be the reason? The Buy option is usually unavailable for items you have not received yet. Additionally, if you have used the Return Notify feature to let us know that you intend on returning the garment, you will no longer have the option to buy it.
Can I use a different credit card than the one attached to my Gwynnie Bee account in order to pay for my purchase? No, the only card we will be able to charge is the one currently on file for your account. If you would like to use an alternate card, we will need you to update your credit card details through the Your Account page.
I have a friend that would like Gwynnie Bee. Do you have a referral program?
Yes, we do! You will earn a $25 credit each time one of your friends subscribes using your personalized link. Just make sure that your friends register by using the personalized referral link you shared or through the email we sent on your behalf. We will confirm each successful referral via email.
If you receive more referrals than your monthly subscription fee, any remaining amount of credit will roll over to your next month of service. The referral credits are not applicable to your Closet account or GB Shop, only to your monthly membership fee. Previous referrals do not qualify toward offer eligibility (any previously earned garment upgrades will remain active for the course of their original period). The referral offer is not transferrable to other members, nor can it be redeemed for monetary value. Offer subject to change.
What do I have to do?
First, visit our Refer a Friend page. Then, choose how you’d like to share your referral code:
Copy and paste the provided link into an email or social media post.
Or, type in your friend's email address, and we'll send the invite for you.
You can share the referral code ANYWHERE and EVERYWHERE to encourage your friends to try the service (as long as it’s not spammy).
I have a fashion blog–do you have an affiliate program? Yes, we do. If you are interested in participating or learning more about this program, please email us at email@example.com to request information on the program.
Do you have a customer support line?
Yes, we do! Call us at 1-855-GWYNNIE (855-499-6643). We’re here to help you navigate the process and make informed fashion decisions.
We also offer Style Consultations. Email firstname.lastname@example.org to set up a chat with one of our stylists for personalized clothing recommendations.