FAQ | Gwynnie Bee: Plus Size Clothing Subscription Boxes

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Frequently Asked Questions

  • FAQ

    • LEARN ABOUT GWYNNIE BEE

      • What is Gwynnie Bee?

        Gwynnie Bee is a monthly subscription clothing rental service for women sizes 10–32. It’s like having a department store as your personal closet—offering clothing for every occasion. Subscriptions include unlimited shipping and exchanges for a flat monthly fee.

        Gwynnie Bee caters to subscribers throughout the USA. Our inventory has more than 3,000+ styles and 150+ brands in partnership (and growing!), with new arrivals every week. A Gwynnie Bee-infused wardrobe is a day-to-day opportunity to leave the house feeling like you’ve dressed the way you want people to see you. We help women discover, experience, and enjoy great clothes without limitations.

        Click Here To Start Your Free Trial

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      • How does it work?

        1. Create a Guest Account. Simply use your email address and set a password.
        2. Browse the collection.
          Check out all the designers, styles, and looks you’ll love.
        3. After you look around, Subscribe.
          Choose the subscription plan of your choice.
        4. Add clothes to your Virtual Closet.
          Try fun stuff. It’s rental—not ownership. Explore and be adventurous.
        5. Wear it. Rock it. Love it.
          We will ship your first box within 2–3 days, filled with items that you’ve selected and put into your closet.
          If you can’t bear to part with a Gwynnie Bee item you have at home, you can purchase it directly from your closet!
        6. Send back what you like, when you like.
          Using pre-paid bags, send back as many items as you like: one, two, three, or all at once. Your choice. We handle the cleaning, so send it back in any state. As soon as you let us know you’re dropping items in the mail, we start preparing your next box with as many items as you sent us.
          Repeat Steps 4-6 and continue to enjoy Gwynnie Bee’s clothing without commitment!

        Click Here To Start Your Free Trial

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      • How does the free or discounted trial work?

        It's easy. Subscribe as you normally would. Free or discounted trials only apply to new members that subscribe to the 1, 2, and 3 items plans. The trial period lasts for 30 days from the day that you select your plan and submit your information. Your credit card is necessary to send you the first package and billing will begin once the trial period ends, but will NOT be charged until the day after your 30 day free or discounted trial ends.

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      • Can I have more than one free or discounted trial?

        Sorry, each member is only eligible for one free or discounted trial.

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      • My roommates are using the service; can I have a free or discounted trial?

        Unfortuntely, no. We consider your household not eligible for a free or discounted trial membership if your credit card account, physical address, or email address have been associated with another active Gwynnie Bee account in the 12 months prior to the day of account creation.

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      • I gave you my e-mail address. When does my free or discounted trial start?

        Great! To start your free or discounted trial, select the 1, 2, or 3 item plan on the subscribe page and fill in billing information. To make the most of your experience, make sure you fulfill your Closet minimum to ensure you’ll start receiving boxes from Gwynnie Bee. Different plans have different closet minimums. Please keep in mind that this number is just the minimum, and we suggest maintaining 25 or more items in the On The Rack section of your Closet for the smoothest experience. Add as many items to your virtual closet as you want. It never gets full.

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      • Am I wearing clothes that other people have worn?

        Technically, yes, since Gwynnie Bee's pieces are shared among our members. However, we are meticulous with our collection. We keep all of the items we offer in top shape, putting each one through a thorough cleaning and 3 rounds of inspection. Each package is also hand-packed, so we can be sure the clothing you choose reaches you in Gwynnie Bee-approved condition: ready to wear and looking fabulous!

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      • Is this service for size 10 to 32 only?

        At this time and for the immediate future, Gwynnie Bee only offers items in sizes 10 and up. Since our company's goal is to help women feel empowered and beautiful everyday, Gwynnie Bee will explore and might add to its range of sizes in the future.

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      • How much does it cost?

        Gwynnie Bee offers several subscription plans to fit any budget. Available clothing subscriptions include 1, 2, 3, 5, 7, and 10 items-out-at-a-time plans.  

        Items Price
        1 $49
        2 $69
        3 $95
        5 $139
        7 $179
        10 $199

        Prices above reflect monthly subscription plans as of February 1, 2016. Members who have a previously locked-in price plan are unaffected, unless the subscription is cancelled, upgraded, or downgraded.

        Total billed charges will include all applicable taxes.
        Wear it. Send it back. Get more. Exchange as many times as you want with free shipping—both ways!

        Not a member - Give us a Try,  Click Here To Start Your Free Trial

         

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      • Where does Gwynnie Bee ship?

        Currently we ship to any street address in the United States. We are working to expand our international service coverage.

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      • Can I view your collection without subscribing?

        You can view our entire collection before you subscribe here

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      • Can you help me find my size?

        Our product pages help you find all you need to closet the right item. Check the size chart or use the Size Advisor and Shape Report to determine the size that’s right for you. In addition, you can read what other members have to say about the fit, fabric, and style in the posted reviews

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      • Do you have a catalog?

        Our entire collection can be viewed here. We feature more than 200 brands with new arrivals every week. 

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      • Do you rent shoes and accessories?

        We currently do not rent shoes and accessories in our collection. We do offer a wide selection of accessories that you can purchase here.

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    • ACCOUNT

      • How do I subscribe?

        For Site Browser Users

        From the home page at gwynniebee.com, click Sign Up under the Log In button to subscribe with email, or connect with either Facebook or Google by choosing one of the Connect buttons. You will then be prompted to select a plan and provide your shipping and billing information.

        For App (iOS/Android) Users

        Launch the GB app and click Sign Up on the right. Connect with either Facebook or Google by choosing one of the Sign Up buttons, or with your email by filling out the form and clicking Get Started at the bottom of the screen. You will then be prompted to select a plan and provide your shipping and billing information.

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      • Are my item upgrades serviced even if I cancel my subscription or my subscription payment did not go through?

        No, item upgrades are only serviced if you are currently in good standing with your subscription payment. So, if you cancel your subscription or your scheduled subscription payment charge did not go through on your account, your items upgrades will not be serviced.

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      • How do I cancel during my free trial?

        We’re always sad to see a member leave us but cancelling is quite easy. Please please call us at 1-855-GWYNNIE (855-499-6643). Our regular support hours are Mon-Sat 9am - 8pm ET. From your browser, click on your name and select My Account located at the top right hand side of the page (or user icon on mobile). Once there, go to Membership Details section and select Cancel Membership. If using the app, select More in lower left hand corner and select My Account followed by Membership Details where you can cancel your free trial. If you do not receive cancellation confirmation within an hour, please email gwynnie@gwynniebee.com. Cancellations are effective immediately and are not pro-rated.

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      • Do I need to return items after I cancel?

        Yes, please return items in the bag provided with your box. Gwynnie Bee reserves the right to charge customers for items that are not returned. To prevent further charges, please return all items within 7 days of membership end date and make note of return bag tracking numbers for your records.

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      • How do I update my address?

        From your browser, click on your name and select My Account located at the top right hand side of the page (or user icon on mobile). Once there, go to Membership Details section and select Edit Address. If using the app, select More in lower left hand corner and choose My Account followed by Membership Details where you will find Edit Address.

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      • How do I cancel my paid membership?

        To cancel your membership, please call us at 1-855-GWYNNIE (855-499-6643). Our regular support hours are Mon-Sat 9am - 8pm ET.
        Cancellations are effective immediately and are not pro-rated.

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      • Can I have my membership put on hold for a short duration?

        To pause your account, please call us at 1-855-GWYNNIE (855-499-6643). Our regular support hours are Mon-Sat 9am - 8pm ET. Note the pause option is only available to paid members.

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      • Where are the hangtags? Are my clothes clean?

        We strive to minimize our environmental footprint. Our hangtags were removed to reduce waste and streamline the shipping process. We assure you that your items were washed and cleaned according to our strict standards and 3-step inspection process.

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      • How do I buy an item upgrade? How do I get an extra item at home?

        For Site Browser Users

        Click your name in the upper right hand corner of the page. Go to My Account, and select Membership Details and click Change Plan ("change plan" to: https://closet.gwynniebee.com/pages/change-plan). From there, click Item Upgrade to purchase an extra item for your membership. The extra item will be effective immediately. Alternately, you can click the Get More Items at Home ("Get more items at home" to: https://closet.gwynniebee.com/pages/change-plan/?slot-upgrade) link in the upper right of your At-Home section.

        For App (iOS/Android) Users

        Click More in the lower left hand corner of the page on iOS or the 3 dots in the upper right on Android. Go to My Account, select Membership Details followed by Change My Plan. From there, click Item Upgrade to purchase an extra item for your membership. The extra item will be effective immediately. Alternately, you can click the Add 1 More Item upgrade link located at the bottom of your At-Home section.

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      • How do I update shipping/billing information?

        For Site Browser Users

        Click your name in the upper right hand corner of the page. Go to My Account "My Account" https://closet.gwynniebee.com/account
        and select Billing Details to update your billing information. To update your shipping information, go to the Membership Details section and click the edit pencil icon next to your address.

        For App (iOS/Android) Users

        For Android users, click the three dots on the upper right side of the screen, iOS users click More from the main navigation. Next select My Account from the menu. To update your shipping information, go to the Membership Details section and click the edit pencil icon next to your address.

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      • Can I change my plan during the free or discounted trial period?

        You have the flexibility to upgrade or downgrade at any time through your account page. Click on your name and select My Account located at the top right hand side of the page. Once there, go to the Membership Details section and select Change Membership Plan. If you change your plan during your trial, the change will not go into effect until your trial is over. If you decide to downgrade, make sure to do so before your next anniversary date to ensure you won’t be charged for another month at the pervious level.

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      • Can I change my plan after my free or discounted trial ends?

        Yes, you have the flexibility to upgrade or downgrade at any time through your account page. If you decide to downgrade, make sure you do so before your next anniversary date, so that we don’t charge you for another month at the higher level. Keep in mind, when changing plans midway through your billing cycle that upgraded charges take effect immediately and downgrades take effect at the next billing cycle.

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      • How do I change my plan?

        From your browser, click on your name and select My Account located at the top right hand side of the page (or user icon on mobile). Once there, go to Membership Details section and select Change Membership Plan. If using the app, select More in lower left hand corner and select My Account followed by Membership Details where you will find Change Membership Plan.

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      • How do I stop or unsubscribe from Gwynnie Bee promotional emails?

        You can change your email preferences any time. Click on your name and select My Account located at the top right hand side of the page. Once there, go to the Membership Details section and select Personal Information. From there select "Update Email Preferences". You can also click on the Manage Email Preferences link located at the bottom of the promotional emails you receive from us.

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      • What if I forget my password?

        For Site Browser Users

        From the Log In box on the home page, or (from any other page) the Log In drop down on the top right, click Forgot Password and enter your email address. Click Continue and we will email you a link to reset your password.

        For App (iOS/Android) Users

        Launch the app and select the Log In option. Click Forgot Password in the lower left corner and enter your email address. Click Send and we will email you a link to reset your password.

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    • Billing

      • How am I billed?

        Your credit card will be billed automatically on a monthly basis. The date will be consistent with the day of the month you first become a Gwynnie Bee member.

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      • Why was my credit card declined?

        We accept standard MasterCard, Visa, Discover, and American Express credit and debit cards as well as Paypal for all of our payments. However, we use a third party billing system and do not have the power to override which cards are marked as accepted and which are not. If your card is a pre-paid debit card or a gift card, we can not accept it for recurring payments. We request that you use another card if possible.

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      • I don’t see a lock icon on the page I enter my credit card–is this safe?

        Rest assured that we take security seriously and that your information is safe when you subscribe to our service. Today we use Braintree, a third party vendor, to handle our payment processing and the transmission of data does indeed happen in a secure way. You do not see the typical browser level security signs (//, lock) because we are not storing the data on our site. On the bottom of the credit card entry page, you will see a secure logo from Braintree as well as an explanation of their compliance with security standards.

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      • What is a pre-payment authorization?

        A pre-authorization is a temporary hold of a specific amount of the available balance on a credit / debit card for those eligible for a free trial. The pre-authorization is NOT a charge and you are not responsible for paying for it.

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      • How much is the pre-payment authorization?

        Gwynnie Bee pre-authorizes all credit / debit cards for the full price of the plan unless otherwise stated.

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      • Why is my credit card pre-authorized?

        Free trial subscriptions are treated differently with regards to credit / debit cards. We need to ensure that the method of payment you provide for standard payments is usable for a subscription service. We also need to ensure the card is authorized by you to become the standard method of payment when your free trial is over.

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      • When does the pre-authorization get released from the credit card?

        The pre-authorization is voided on our end immediately.

        However, the time release depends on your individual credit / debit card bank. Once posted, it typically takes 2-3 days for the pre-authorization charge to be removed by your bank.

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      • Can the pre-authorization be removed sooner?

        This again depends on your credit / debit card company. We void the authorization immediately on our end, but we are unable to remove pre-authorizations on your bank's side. We have found that most credit / debit card banks remove the pre-authorization within 72 hours. If you need a pre-authorization amount removed sooner, please contact your bank directly.

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      • When is my credit card pre-authorized?

        All credit / debit cards are pre-authorized when a guest signs up for a free trial subscription.

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    • OUR CLOTHING AND OUR CLEANING

      • What are your cleaning standards?

        Cleanliness is of the utmost importance and we take pride in sending garments that are cleaner than new to our membership. Gwynnie Bee has an on-site dry cleaning plant and we hold ourselves to a higher standard than your neighborhood dry cleaner. We use no dyes or perfumes in the cleaning process. Additionally, three different inspectors review all garments after the laundry process to guarantee they arrive 100% clean.

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      • Can I wash something?

        Gwynnie Bee treats our clothing with the utmost care, and we ask that you do, too. We're happy to take care of all of the cleaning, but should you choose to clean an item, please refer to the tag that was attached to the item when you received it. Most items should either be washed on a gentle cycle in cold water, or dry cleaned.

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      • What do you do with the clothing you take out of circulation?

        Items that are in excellent condition become available for purchase in GB Shop. Access to GB Shop is an exclusive perk for paying Gwynnie Bee subscribers. If an item is retired from the collection due to light wear and tear but is still in good condition we donate it to a local charity.

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      • Why have you changed your shipping box?

        Our new box was designed to deliver a more delightful Gwynnie Bee experience. It features tips on how to maximize your membership and share your personal style on social media with #ShareMeGB.

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      • Why is your shipping tape difficult to cut?

        Our package tape was designed to handle the shipping process and ensure your box arrives in perfect order.

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      • What is #ShareMeGB?

        #ShareMeGB is a way for members to showcase their unique Gwynnie Bee style on social media. Simply take and post a picture of yourself on Instagram – then use the hashtag #ShareMeGB to share it with the GB community! If you’d like to learn more about our social media terms and conditions, visit us at https://www.gwynniebee.com/pages/terms-of-service

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    • TRY THEN BUY

    • GB REWARDS

      • How does GB Rewards work?

        Receive rewards for what you do best: Being a great GB member.

        It's simple. Get points for closeting, smart returns, and maintaining your monthly membership—everything you're already doing.

        As soon as you accumulate 2,500 points you can redeem your reward on any At-Home or item upgrade purchase.

        The more you do, the more points you'll earn.

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      • Who can participate in the GB Rewards program?

        GB Rewards is only available for GB subscribers.

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      • How do I enroll in GB Rewards?

        Good news! You’re automatically enrolled in GB Rewards when you subscribe to the service. New and existing members get a bonus 1,000 onboarding points to get you started!

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      • How can I get points?
        • New Member Points
          • Receive 1,000 points for becoming a GB member (one-time only)
        • Subscription Renewal Points
          • Receive points based on your plan for every month your subscription is active
        Plan  Subscription Renewal Points 
        1 150
        2 250
        3 350
        5 600
        7 800
        10 900
        • Active Closet Points
          • Receive points for closeting items each week
          • 1 closeted item equals 10 points
          • You can accrue a max of 50 points for closeting 5 items per week
          • Points are credited every Sunday for previous week 
        • Smart Return Points - Return multiple items in your return bag
        Items in bag Bundle Return Points
        2 100
        3 300
        4 500
        5 800
        • Purchases - 5 points for every $1 spent on TTB & RF purchases ( $ spent do not include points redeemed towards TTB purchases)

         

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      • Will there be more ways to gain points in the future?

        Yes, we plan to explore adding more activities for awarding points to make the GB experience more engaging and rewarding.

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      • How can I redeem my points?

        It's easy! 

        You can redeem points as per the chart below for 

        • Purchasing an At-Home item
        • Purchasing an item upgrade
        • Purchasing an item from RETURNED FAVOURITE
        Points Dollar Rewards
        2500 $5
        4500 $10
        6000 $15



        Note: Only one reward redemption available per transaction.

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      • Is there a cap on how many points I can earn?

        No, there is no limit on points earned.

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      • Are there levels?

        Not currently, but we plan to explore adding them in the future.

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      • Do my points expire?

        Points only expire if you cancel your membership.

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      • How do I check my reward points?

        For Site Browser Users

        Click your name in the upper right hand corner of the page, then select See My GB Rewards to check your reward points.

        For App (iOS/Android) Users

        Click GB Rewards from the main navigation.

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    • Gifting

      • What gift subscriptions do you offer?

        You can give a 1, 2 or 3 item-at-a-time subscription:

        BASIC: 1 item-at-a-time for 2 MONTHS - $49

        PREMIUM: 2 items-at-a-time for 2 MONTHS - $79

        PLATINUM: 3 items-at-a-time for 3 MONTHS - $149

        Start gifting here!

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      • How do I purchase a gift subscription?

        To purchase a gift subscription, follow these steps:

        • Click on GIVE A GIFT on the top of the page
        • Choose the plan that you’d like to gift
        • Fill in you and your recipient’s information and select a start date
        • Confirm your order, add to cart, and check out!

        Please note that current Gwynnie Bee members and members in their households are not eligible to receive an additional membership.

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      • Who can purchase a gift subscription?

        Anyone can purchase a gift subscription. You can give a 1, 2 or 3 item-at-a-time subscription. Start gifiting here!

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      • How do gift subscriptions work?

        A gift subscription is the perfect way for giving Gwynnie Bee to a friend or family member. When placing a gift order, you’ll be able enter the recipient’s name and email address and even decide the start date. You can give a 1, 2 or 3 item-at-a-time subscription. Start gifting here!

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    • REFERRAL PROGRAM

      • I have a friend that would like Gwynnie Bee. Do you have a referral program?

        Yes, we do! Yes, we do! You will earn a reward each time one of your friends subscribes using your personalized link located on the Refer-A-Friend page. To access your personalized link, click on your name and select Refer-A-Friend from the drop down menu for the most up-to-date offer, rules and eligibility information. Ensure that your friend registers by using the personalized referral link you shared or through the email we send them. We will confirm each successful referral via email. If you receive more referrals than your monthly subscription fee, any remaining amount of credit will roll over to your next month of service. The referral credits are not applicable to your Closet account or GB Shop, only to your monthly membership fee. Previous referrals do not qualify toward offer eligibility (any previously earned item upgrades will remain active for the course of their original period). The referral offer is not transferable to other members, nor can it be redeemed for monetary value. The referral credit is void if your account is canceled. Offer subject to change.

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      • How do I refer someone?

        After you have subscribed to our service you can always refer family and friends to earn referral credit.

        To do so, first, visit our Refer a Friend page. Then, choose how you’d like to share your referral code. ( Facebook, Twitter or by email )
        You can copy and paste the provided link into an email or social media post.
        Or, type in your friend's email address, and we'll send the invite for you.
        You can share the referral code ANYWHERE and EVERYWHERE to encourage your friends to try the service (as long as it’s not spammy).

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    • CLOSETING

      • What is closeting?

        Welcome to Gwynnie Bee! After you’ve used your email address to register for a free account, you can start creating a virtual closet—this is what we call closeting. Begin by logging in to your registered account and clicking on the hanger icon in the upper right hand of the page. You’ll be directed to the Your Closet page where you can view the following: the At-Home section, the On-the-Rack section, and the On Hold section.

        The At-Home section shows all items that have been shipped to you. This includes items that are on their way to you, ones that are in your possession, and ones that are being shipped back to us. You can also track packages and buy items in this section.

        The On-the-Rack section shows all items that you would love to rent from us right now. These are items that you’ve selected and placed in your closet. Make sure you fulfill your closet minimum to receive the best shipping experience possible and to ensure you’ll start receiving boxes from Gwynnie Bee. Different plans have different closet minimums.

        We suggest maintaining 25 or more items in the On-the-Rack section of your closet for the smoothest experience. Add as many clothes to your virtual closet as you want. A full, healthy closet leads to quicker, faster shipping turnarounds! Try things you may not want to buy but want to try—have fun!

        The On Hold section shows all the items you would love to rent from us at a later date. We like to think of this section as The Attic—items you want to bookmark for later, when it’s the appropriate season or occasion. It’s a great place to save sweaters in the summer, and that cute sundress in the winter. When the time’s right, simply move an item to the On-the-Rack section with a quick click. Tada!

        You can also choose to delete an item if you’re no longer interested in receiving it. Click Hold or Delete under the image of your choice to perform this action.

        Click Here To Start Your Free Trial

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      • How do I add items to my closet?

        Now’s the fun part! You can start closeting items by browsing our site and viewing everything Gwynnie Bee has to offer. Check out New Arrivals for new styles each week along with our special curated collections for work, date night and more. From there you can browse items by brand, size, and even color!

        To closet an item, click on it to view the product page. Select your item size and click Add To Closet. That's it! This item will now appear in your On-the-Rack section.

        To start receiving boxes, make sure you've reached your closet minimum. A full, healthy closet leads to quicker, faster shipping!

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      • What are closet minimums and why do I have them?

        You need to place a minimum number of items, dependent on your current plan, into your virtual closet before your Gwynnie Bee package can be shipped.

        Plan

        Minimum items

        to be closeted

        1 6
        2 6
        3 8
        5 12
        7 16
        10 22



        Please keep in mind that this number is just the minimum, and we suggest maintaining 25 or more items in the On-the-Rack section of your closet for the smoothest experience. Add as many clothes to your virtual closet as you want. It never gets full. Try things you may not want to buy but want to try—have fun!

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      • How do I maximize the number of items I can receive?

        Maintain a high number of items in your closet, and keep us posted when you’re shipping items back by using the Return Notification feature. It’ll tell our system you’re ready for a next order to start processing!

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      • How much does shipping cost?
      • What if I damage something?

        Clothing gets snagged, spills find shirts, and hems fall out. It's completely expected and you will NOT be held accountable for normal wear and tear that occurs.

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      • How do I get more items at-a-time At-Home?

        You can click on the Get More Items At-Home link in your closet. You will be directed to a new page with all the upgrade options, which would include both plan-upgrade options and item-upgrade options for a fixed period of time.

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      • Can I prioritize what I receive?

        Yes! We offer you the option to prioritize items that you would like to receive next. Our system will take those items into consideration first before other items in your closet.

        To prioritize an item, go to your On-the-Rack section, click on the item’s Options menu and select Prioritize.

        However, the items we send to you are based strictly on availability.

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      • How do I browse a collection?

        For Site Browser Users

        From any page on the site, use the top navigation to select a Collection to browse.

        For App (iOS/Android) Users

        Once you have logged into the app, collections can be accessed by selecting any of the options on the home screen or by selecting Collections from the main navigation.

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      • How do I delete an item from my closet?

        For Site Browser Users

        Click the hanger icon in the upper right hand corner of the page to access your closet. Select your On-the-Rack or On-Hold section. Find the item you wish to delete, click the arrow next to the brand name and click Delete.

        For App (iOS/Android) Users

        Click My Closet in the main navigation. Select your On-the-Rack or On-Hold section. Find the item you wish to delete, click the arrow next to the brand name and click Delete.

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      • How do I view removed items?

        For Site Browser Users

        Click the hanger icon in the upper right hand corner of the page to access your closet, and navigate to the On-the-Rack section. Click on the View Removed link on the lower left, below your On-the-Rack items.

        For App (iOS/Android) Users

        Click My Closet from the main navigation and go to your On-the-Rack section. Scroll to the bottom of the list and click View Removed Garments.

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      • How do I access my closet?

        For Site Browser Users

        Once you have logged into your account, click the hanger icon in the upper right corner.

        For App (iOS/Android) Users

        Once you have logged in to the app, you can select My Closet from the main navigation.

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      • How do I see my history?

        For Site Browser Users

        Click the hanger icon in the upper right hand corner of the page to access your closet. In the At-Home section, click the View History link located on the left side of the page, under the items you have at home.

        For App (iOS/Android) Users

        Click My Closet from the main navigation. Click the View At-Home History link at the bottom of your At-Home section.

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      • How do I see additional details on my items?

        FFor Site Browser Users

        From your At-Home section, click the + Icon near the item photo to see the name and brand of the item, when the item was shipped and what size it is. From your On-the-Rack section, click the arrow next to the brand name to see the item name, size and when you added it to your closet.

        For App (iOS/Android) Users

        From your At-Home section, click the arrow next to the brand name to see the size and the tracking button. From your On-the-Rack section, click the arrow to see the Hold and Delete buttons.

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      • How do I prioritize an item?

        For Site Browser Users

        Click the hanger icon in the upper right hand corner and then select On-the-Rack. Find the item you wish to prioritize and click ON next to Prioritize.

        For App (iOS/Android) Users

        From the app, click My Closet from the main navigation and select On-the-Rack. Find the item you wish to prioritize and click ON next to Prioritize.

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    • Shipment and Return

      • How do I receive my first box?

        Browse through the collections and add styles you wish to try to your virtual closet. Once you've met your closet minimum, your box will automatically start processing. We typically have a 2-3 day processing time prior to shipment. Boxes ship out via USPS Priority Mail and delivery takes 2-4 business days in most cases.

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      • How long do I get to keep these items? Are there due dates?

        As a subscribed member of Gwynnie Bee you can keep each item for as long as you want.

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      • How frequently can I switch out items?

        As often as you'd like! Whenever you are ready to send items back, simply go to your closet and click Return Item to Return Notify and let us know you are sending back. As long as you are at your closet minimum and your account is in good standing, this action will trigger your next shipment.

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      • Can I choose what gets sent to me?

        What is sent is based on availability. You can prioritize items you love in your virtual closet, and we will do our best to get those to you as soon as possible. While you may have your heart set on a particular piece, we cannot guarantee it will be available at that time.

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      • How do I return notify items?

        For Site Browser Users 


        Click the hanger icon in the upper right hand corner of the page to access your closet. From your At-Home section click Return Item just below the item you would like to send back. Enter your feedback and click Submit. Don’t forget, members receive loyalty points for returning multiple items in a bag.

        For App (iOS/Android)

        Users From the app, click My Closet in the main navigation to access your closet. From your At-Home section, click Return It to the right of the item you would like to send back. Enter your feedback and click Next. You may then scan the barcode on your return bag to be able to track your return on its way back to us. You can also click Skip in the upper right corner. You may add additional items by clicking Return It next to another item you would like to return. Don’t forget, members receive loyalty points for returning multiple items in a bag.

        If you are experiencing difficulties, email us at gwynnie@gwynniebee.com or please call us at 1-855-GWYNNIE (855-499-6643). Our regular support hours are Mon-Sat 9am - 8pm ET.

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      • How do I return the items? What happens if I lost a return label?

        Simply place the items in the purple return bag. We normally send 1 bag per every 2 items. You can always feel free to put more than one items in a bag. As long as they fit, it's good to go! If you would like, we would be happy to send you an additional prepaid USPS label via email that you can print out and use at any time.

        Email us at gwynnie@gwynniebee.comor call our Customer Service Representatives at 1-855-GWYNNIE (855-499-6643) about additional concerns.

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      • How long will it take for a package to get to me?

        We try to ship your package within 2-3 days from the time we receive your returns or from the time you notify us using the Return Notify feature.

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      • How do I undo a return notification?

        If you have mistakenly return notified a garment, simply email us at gwynnie@gwynniebee.com with the garment name and we'd be happy to reset the return notification for you.

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      • How do I exchange pieces?

        Simply put the items you want to return to Gwynnie Bee in the poly bags provided. You can send back more than one item in a bag as long as they fit! Drop your package off at any of the 180,000 USPS blue collection boxes, or take it to a USPS-approved service provider. Use our return notification service to let us know you have sent items back to us to get your next items shipped faster—just go to your Closet page and select Return Item under the item(s) you are returning.

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    • ETCETERA